May 29th, 2008 by BlogRmom

Okay, So I went to a Pure Romance party with a friend a few months back… I decided to pick up some products that I wanted, and they do sell more then toys for those of you wondering. I purchased a product that was not working once I got home. So I made several attempts to contact the consultant. Several emails, phone calls and months later, nothing. She completely ingnores me and the problem. So I decided to contact Pure Romance directly a few days ago. My email stated: I purchased the xxxx from a party I attended. I purchased a few other things as well. I am sad to say that this product is not working. I have tried to contact the consultant and I am not able to get in touch with her to have her replace this product or provide me with the process for this type of thing. I would hate to think that i just threw $ out the door on this. I’ve always loved pure romance products and this is the first problem I’ve encountered. Please advise me how I can take care of this.

Okay, I await a reply. I finally get a reply that says: I apologize for the inconvenience that you have experienced.  Being that the item was purchased through a consultant the replacement would have to take place with her.  I would gladly contact the consultant that you purchased this item from.  Do you have her information?

Okay, I thought I was pretty clear that the consultant was NOT replying to me. I am not entirely sure what went wrong here, but I go ahead and email her back… Yes, I have the rep’s information but she’s NOT replying to me. She was going to stop selling pur romance products so I am not sure she still is a consultant with you. At any rate her information is Tina XXXXX phone number xxxxx email addresses xxxxx and xxxxx. I made several purchases from her. I only had problem with one product, My purchases totalled over $200 and I just don’t undertsand this. I would *think* Pure Romance would stand behind their products but I see that I am wrong, which clearly makes me see that I WONT be purchasing ANYTHING from Pure Romance or a consultant of again. There are other companies just like this that STAND behind their products. I’ve had this broken product for over 5 months and not been able to a solution… I email the company directly and get an “I’m sorry, she HAS to deal with it…” Well… You’ve lost a customer. In the end it DOES effect your business and company. Hopefully that should help this customer service rep understand, because frankly I am pissed off. It’s the PRINCIPAL of the matter!! Why do companies continue to try to pass off blame? Why is it that no one can step up and admit a fault. I don’t give a crap if she’s an independent consultant, she’s representing THEIR name, shouldn’t they care? The rep replies and goes on to tell me that they DO have a policy on exchanges, but I MUST go through the consultant. Are you KIDDING me!?!?! Thanks, I’ll go talk to the wall!! So in my last attempt to make this woman understand it’s the PRINCIPAL I type it, simple as can be: Well I’ve been trying to contact her for longer then that to replace the product. So I guess that means I am out the $, which frankly ticks me off, but in the end, I will be letting everyone I know how crappy Pure Romance is and how cruddy the customer service is and won’t be purchasing another item from your company EVER again. You’d think Pure Romance would want to keep there name in good standing and therefor step in and help out when the rep is NOT doing her job, but clearly this isn’t the case and was a WASTE OF TIME to even try to work anything out with you, as a company. Nice values!! I understand that there are policies in place. I’ve been trying every means that I can to get in contact with the rep though. My LAST resort was to come to Pure Romance and see if you could offer assistance because clearly this rep has NO interest in her customers. Whether or not this was purchase directly through pure romance or not, it still comes down to the fact she WORKS through and REPRESENTS your company. Which sadly, she’s doing a horrible job at. I own my own business and I know first hand this is not how she should be handling customer service issues. I’ve given her the benefit of the doubt SEVERAL times. Again, contacting you, Pure Romance, was the “final straw” because I am tired of going rounds to replace this or to get some sort of answer. As sad as it is, it’s about the principal now. I hope you understand that.

Now she gets it!! She’s apologizes, she says she understands and would like to “apologize for the inconvenience” and as a result send me a gift card in the mail for a future purchase. UGH!! Sometimes I swear, there is a box on employement applications that you must check to be considered for employment, that box reads “Are you an idiot?” Check Yes or No….

May 28th, 2008 by BlogRmom

So I am still feeling wierd… I have no idea what is going on, but yesterday I was planning to visit the DR. Today I am feeling like that’s not necessary. I just don’t want to feel crappy for vacation, so I want to make sure whatever this is is gone. Then there is the whole thing, I am not sure it’s really “sick” but maybe just my anxiety working overtime. Although I am not sure that would make me tired?!?! I know it will make me nauseous. Anyway…

I get the mail today. And in there is a graduation announcement. I’ve already gotten one this year, from  Susan’s daughter, so this is my second. However, this one hit me like a ton of bricks.  And to be honest, my cousin called me a week ago asking me the proper way to address them, so I knew it was coming. I just wasn’t ready for it. Not now, not ever… With Monday being Memorial day, my heart is still aching from the loss of my precious uncle, and all the memories. It’s still hard for me to deal with. But the invite… it’s my cousin’s child, his first grandchild, his grandson… The grandson he was SO incrediably proud of. The grandson he bragged about. The grandson that would be nothing but perfect and will never be nothing short of perfect. As I read this announcement and see the Class Motto “Be the Change you wish to see in the world - Gandhi” tears stream down my face. Tyler has always been a stand up person. It seems like yesterday I was changing his diapers. I don’t say that now because it’s the thing to say or because people always say that, but I truely feel like we lost so much time. Time was taken, time was lost. I can’t even put into words right now how hard this graduation is for me to swallow. Will I be there? Hell yes. And I will be rooting for him every step of the way. My heart is broken, but I am proud. How can you be so happy, but so sad?!?! Why am I so emotional when these things happen?!?!?! Tyler, you have made so many of us so proud! Your always going to be my LITTLE cousin (even though you stand 2x as tall as me and could take me down in a 1/2 swing). I love you and I am SO proud of you!!

Okay… I am going to dry my tears and grab a candy bar, good ole chocolate heals everything…

May 27th, 2008 by BlogRmom

Last night as I scrapped the page of a mommy… I tuned into Denise Richards “It’s Complicated” and Living Lohan. Let me say, I am a JUNKIE for celebrity stuff like this so it’s not a shocker!! First Denise’s show… I was a little shocked that she was so down and bitchy and DATING in the FIRST episode,  BUT so goes life I guess. They also talked about and even SHOWED her PIGS mating… I realize this was on E TV and not ment to be a family show, but DANG!! I mean HER kids are on the show… So… that was all I really had to say about it. Will I watch the next episode, probably! Living Lohan… Dina is QUITE the mom. From what I seen on the show I do not understand why the press has a wrap that they do on her.  I would be 10 times worse then she was. She’s protecting her children and she was tasteful in my opinion… so I will certainly be tuning in again to that one also.

Now… onto MY life… First, I am SOOO tired of my hubby working, he really needs to take a day off. I understand he’s  doing this because he wants us to be able to spend like water during vacation next month,  but I want him home, just ONE day!! He’s worked something like 15 days in a row. It’s just not cool  anymore! And he’s got another 6 to go. UGH!

Second, I am so tired of my children’s grandparents. Whatever happened to the grandparents that actually WANTED to spend time with their grandchildren?!?! I asked both my IL’s and my parent’s to take my children ONE day this weekend… both of them declined. You HAVE to be kidding me. I asked them less then once a month!! I am so tired of them calling me when they need something, but when I ask for a few hours away from the kids, it’s too much. My kids ask for their grandparents.  What am I supposed to say “Sorry, they don’t want to take you.” UGH! I need to adopt a set of grandparents! I swear!!

May 26th, 2008 by BlogRmom

Welcome to my new blog!! This is my new little home on the web. I am not new to the web nor am I new to blogging, but I decided to get a domain that was out there… away from my business. A blog that I could just be free to say the things I want, spill the gossip, write reviews and speak my mind… It might not be an appealing type blog for everyone, but it’s my space, and I pay the bills… so we’ll leave it at that. Okay…  I am off to tidy up around here, including getting a theme that is worth a crap… So I’ll be back soon!! Peace!